Shipping & Handling

At Stole Supply, our goal is to ensure that our customers are completely satisfied with their order from the moment it arrives at their doorstep.

By offering your preferred shipping method, we believe that you will receive your items on schedule. We value the importance of timely delivery and will work with you to make it happen.

After completing your order, we'll provide you with a tracking number so you can follow its progress after shipment. Stole Supply is based in New York City, and shipping time may vary depending on your location relative to ours.

Please refer to the estimated delivery time map below to get an idea of how long it will take to reach you after shipping.

How do I track my order?

A tracking number is provided to our customers once your package is ready for shipment.

With this tracking number, you are able to view where your package is and its expected delivery date.

What do I do if my tracking states that my order was delivered but I have not received it?

In most cases a delivery was made to the address provided, however the package was left by the delivery person in an irregular location. If this is the case, check with your local shipping carrier facility to receive additional details on where the package was left.

It is recommended to check around your property to see if you can locate the package.

We are not responsible for packages that are lost or stolen. If you are to encounter this issue, please contact the shipping carrier for additional information on locating your package or to file a claim.

What if I provided the wrong shipping address?

If the shipping address you provided upon placement of your order is incorrect, please contact us immediately with the correct shipping address.

If your order has not been shipped out yet, we will be able to input the new address before shipment.

Once an order has been shipped, you are not able to change the shipping address.

If we receive a returned to sender package, we will contact you for additional information on the correct shipping address and ship your order out right away.

What if my order was damaged in the mail?

Stole Supply is not responsible for any damages done by shipping carriers. If your package was damaged upon arrival, please contact the shipping carrier to obtain the next steps in filing a claim.

Will all of my items in my order be shipped together?

We aim to provide the most efficient shipping method to our customers.

Typically, orders are not shipped until the entire order is complete to save our customers from paying additional shipping costs.

Unless otherwise requested, all items in an order will be shipped and arrive in one package.